UKIO

Terms of Service

These Terms of Service (hereinafter, the “ToS”) constitute a legal agreement between you and:

UKIO, INC., a US company with EIN 84-4554147 and address for these purposes at 244 Fifth Avenue, Suite 1259, New York, NY USA, 10001;

UKIO SPAIN, S.L., a Spanish company with VAT number B-67627232 address for these purposes on Calle Balmes, 76, 3rd floor, 1, 08007, Barcelona, Spain and registered in the commercial registry of Barcelona under Tomo 47367, Folio 167, Hoja B 549859, Inscripción 1 and have Madrid's branch Office located at Calle Diego de León, 22 - apartment 2D - 28006 Madrid;

UKIO PORTUGAL, UNIPESSOAL LDA a Portuguese company with VAT number NIPC: PT516560336 address for these purposes on Avenida 24 de Julho, nº 126, 3º Esqº, 1350-346 Lisbon;

UKIO GERMANY GMBH, a German company with VAT number: DE351854741 address for these purposes on Hauptstraße 151, 10827 Berlin; and

UKIO FRANCE, SAS, a French company registered in the Paris trade register under number 920 663 572, whose registered office is located at 22 boulevard de Sébastopol, 75004, Paris (hereinafter, jointly referred as “UKIO”).

These ToS govern your use of the websites https://www.stayukio.com/, https://ukio.com/, its booking system (the, “Website”) and any other goods or services provided by UKIO to you through the Website (jointly, hereinafter the “Product”).

UKIO maintains other terms and policies that supplement these ToS like our Privacy Policy, which describes our collection and use of personal data, and our Cookie Policy. Please read these ToS carefully as they contain important information about your legal rights, remedies, and obligations. By accessing or using the UKIO Website, you agree to comply with and be bound by these ToS.

1. Our Business

UKIO’s Product offers an online platform that enables individuals and businesses (the “Users”) to book and rent medium-term stays in professionally managed and furnished apartments (the “Apartment(s)”).

For clarification purposes and unless stated otherwise, UKIO does not own the Apartments listed on the Website but has entered into a lease agreement with the owners which entitles us to control, offer and manage the Apartments, and to sublet them to the Users. In this sense, in no case the identity of the Apartment owner will be disclosed to the User.

2. Content rights

UKIO shall retain all right, title and interest (including without limitations copyright and other proprietary or intellectual property rights) in its Website including the content on the website and all legally protectable elements, derivative works, modifications, and enhancements thereof. The User will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit the UKIO’s Website or Product content. No licenses or rights are granted to the User by implication or otherwise under any intellectual property rights owned or controlled by UKIO or its licensors.

The trademarks used or displayed on the Website and the are registered and unregistered trademarks of UKIO and its licensors or affiliates. Access to the Website and the Platform does not constitute a license to use any Trademark and you may not use any Trademark displayed on the Website without the express prior written permission of UKIO or the owner of the Trademark.

3. Interaction with the Product

To access and use UKIO’s Product, the User must meet the following requirements:

  • Individuals must be 18 years or older.

  • The Product cannot be used by “bots” or other automated methods.

  • One person or legal entity may not interact with the Product under different names.

  • Users must provide their legal full name, a valid email address, and any other information requested in order to complete the booking process.

  • Users’ information may only be used by the individual who owns it.

  • Users are responsible for maintaining the security of their access and may not disclose their booking details to any third party. To the extent permitted by law, Users will be solely responsible for their interactions with the Product. If the User has a reason to believe that his/her booking details have been compromised or used without authorization, he/she must promptly notify UKIO.

  • Users must provide accurate, truthful, current, and complete information during the booking process, and notify UKIO of any change or modification thereof, as well as successfully pass the Verification Process referred to in Clause 8 of the Sublease Terms and Conditions document.

4. Website acceptable use

Users must engage with our Website and Product only for lawful purposes. Users may not use our Website or Product:

  • in any way that breaches any applicable local, national, or international law or regulation;

  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

  • for the purpose of harming or attempting to harm minors in any way;

  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Website or Product.

Moreover, Users agree:

  • not to reproduce, duplicate, copy or re-sell any part of the Website or Product in contravention of the provisions of our ToS;

  • not to access without authority, interfere with, damage or disrupt: any part of our Website or Product; any equipment or network on which our Website or Product is stored; any software used in the provision of our Website or Product; or any equipment or network or software owned or used by any third party.

5. Links to other sites and to the Apple site

The Website may contain links to other independent third-party Web sites (the "Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under UKIO’s control, and UKIO is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

6. Renting Process

Please note that under the seasonal subleasing agreement (“alquiler de temporada”) offered on the Website, with a duration starting from 32 days, depending on the particularities and regulations of the country where the property for which the reservation is being made is located.

Once you make the reservation through our website’s booking system, UKIO will contact you to complete the booking process and request any additional documentation or information.

7. Governing Law and Disputes

These ToS shall be subject to jurisdiction, governed and interpreted in accordance with Spanish law if you are entering into a sublease agreement for a Spanish property, Portuguese law if you are entering into a sublease agreement for a Portuguese property, French law if you are entering into a sublease agreement for a French property, German law if you are entering into a sublease agreement for a German property and US laws in the remaining circumstances.

If you are acting as a consumer and if mandatory statutory consumer protection regulations state otherwise, such provisions shall apply irrespective of this clause. Moreover, as a consumer you can access the European Commission’s online dispute resolution platform here: https://ec.europa.eu/consumers/odr.

8. Privacy

Click here to find UKIO’s Privacy Policy.

9. Whisteblowing channel

Ukio provides a whistleblowing channel for employees, suppliers, clients, and collaborators from any of our European locations to anonymously report serious matters or reasonable suspicions of conduct contrary to our internal policies, as well as applicable laws and regulations.

Click here to find UKIO’s Whistleblower Channel.

10. Severability

In the event that any portion of this agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the agreement will be given full force and effect.

11. Limitation of liabilities & indemnification

UKIO is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. For any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents UKIO’s liability is limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of UKIO in whose proper fulfillment you regularly trust and must trust for the proper execution of the contract. Any additional liability of UKIO is excluded.

To the maximum extent permitted by applicable law, you agree to release, defend (at UKIO’s option), indemnify, and hold UKIO (including its affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these ToS or any other relevant policy, (ii) your improper use of the UKIO Website or Product, (iii) your failure, or our failure at your direction, to accurately report, collect or remit taxes, or (iv) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. The indemnification obligation only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

12. Changes

UKIO may modify these ToS at any time. When we make changes to these ToS, we will provide you with notice of the proposed changes by email at least thirty (30) days before the date they become effective. If you disagree with the revised ToS, you may terminate this agreement immediately. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your agreement before the date the revised ToS become effective, your continued stay in the Apartment or use of the Website, or any relevant UKIO’s product will constitute acceptance of the revised ToS.

Date of last modification: 06.06.2024