Q: Do you require a minimum stay?
A: Depending on the apartment and city, most of our locations require a minimum stay of one to three months. 

Q: Which amenities are available?
A: All apartments are equipped to meet all your comfort and professional needs. Each apartment comes with high-speed WiFi, a coffee maker, washing machine, hairdryer, first aid kit, Bluetooth speaker, kitchen & bathroom essentials, Smart TV, etc.

Q: Can I book a monthly rental abroad as a foreigner?
A: Absolutely! At Ukio, we’re expat-friendly and encourage foreigners to live abroad in a Ukio home. The entire pre-booking process can be handled remotely so your stay can be waiting for you upon arrival. 

Q: Can I tour your apartments before committing?
A: Ukio offers 3D virtual tours to give you an insider’s look at exactly how the apartment is going to be from floor to ceiling. 

Q: What should I do if I have an emergency in the apartment?
A: In the case of a serious emergency, we recommend that you call the local emergency contact numbers listed in each apartment’s home manual. 

Ukio also offers customer support for pressing matters or urgent apartment repairs, such as a water leak or outage. All other matters are handled by the concierge service during regular business hours.

Q: I plan to work remotely during my trip. What work from home solutions do you provide?
A: All of our apartments are outfitted with comfortable indoor and outdoor workstations and equipped with high-speed WiFi.

Q: What if I need to modify or cancel my reservation?
A: We encourage our guests to book their dates with confidence to avoid any cancellation fees that may be incurred. We do, however, understand that things happen and plans change, especially during these difficult times. Please reach out to our [customer service](mailto:hello@ukio.com?Subject=Ukio%20Inquiry) team, we are here to help you. 

Q: How do utilities work in a Ukio apartment?
A: Ukio makes it easy to live wherever you want, by setting up all utilities prior to your check-in. Depending on the city, each apartment is charged a flat fee to cover utility expenses.

Q: Can I bring my pet to the apartment?
A: Of course, we wouldn’t want you to leave your beloved pet behind. Most of our homes are pet friendly. We charge a Pet Fee of €250 for the first pet for the entire length of your stay, and any additional pet comes at an extra cost of €125.

Q: What does Ukio’s concierge service include?
A: Our concierge service is comprised of local experts to help you navigate any questions or doubts you may have during your stay. Every Ukio stay includes concierge services and is available during working hours. 

Q: How are Ukio’s apartments different from hotels?
A: Ukio offers personalized turn-key apartments. Instead of generic accommodation, each Ukio apartment is custom-designed and includes the comforts of home that a hotel simply can not. We believe in offering an experience, as shown in our intentional design and prime locations, rather than just a place to stay. 

Q: How are your apartments cleaned?
A: Our apartments are cleaned and sanitized before and after every booking. We adhere to all COVID-19 cleaning protocols to ensure the safety and wellbeing of our guests. 
Fresh bed linens and towels are provided for each booking and can be refreshed during the reservation depending on the total length of stay. 

Q: Are all the photos real?
A: All of our move-in-ready properties use professional, real photos. Renders of the space are used when we are in the pre-selling stage of a listing, which is explicitly stated as a pre-selling and not a move-in-ready property. 